We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login. We have since deployed a fix for those affected. This issue has now been resolved. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.
Posted Dec 02, 2023 - 09:46 PST
Identified
We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login.
Posted Dec 02, 2023 - 09:30 PST
Investigating
Our team is actively investigating an issue impacting some customers and clients, involving sessions ending on the web and mobile apps, forcing logouts and the inability to login. We apologize for any inconvenience. We'll keep you updated on our progress. Thank you for your patience!