Identified - Here's the latest update regarding the MyFitnessPal meal diary data sync issue. Learn more about the situation, our response, and the available options for you in the below link 👇

https://resources.trainerize.com/myfitnesspal-integration-meal-diary-sync-issue

We understand the significance of this integration sync in your coaching service. We want to reiterate our commitment to finding a solution that provides the same result of allowing you to view meal details from MyFitnessPal. We'll share an update on our progress on this shortly. We appreciate your patience and understanding as we navigate this situation.

Oct 26, 2023 - 14:28 PDT
Update - Hi everyone, here’s the latest update on the reports that we have been receiving regarding the MyFitnessPal integration not syncing meal data for some clients.

Those experiencing this sync issue are currently unable to see client’s meal details that are normally pulled from MyFitnesPal. This issue cannot be corrected by having client’s manually sync meal diary data from their accounts.

Please note this issue does not impact the sync of client’s tracked calorie and macro data, nor does it affect ABC Trainerize in-app meal tracking. So your clients won’t experience any disruption as they work to hit their daily nutrition goals.

We will continue to investigate and work toward a solution– more information will be provided as our investigation progresses. Thank you!

Oct 16, 2023 - 16:52 PDT
Investigating - Hi everyone, we have been receiving reports that the MyFitnessPal integration is not syncing meal data for some clients. This sync issue impacts meal details only, and not calorie or macro data.


If your client’s complete nutrion data is not syncing, please have them follow these steps and sync the meal information manually. They can do this by going in the app and hitting the More tab (3 dots on the bottom right corner of the app) > Selecting MyFitnessPal > Selecting Ensure Diary Syncing is enabled -> then lastly, hitting Sync Now.

For more troubleshooting instructions, please see this MyFitnessPal Troubleshooting Article

We will continue to monitor and investigate the sync issue on our end and update once we have more information. Thank you!

Oct 10, 2023 - 16:52 PDT

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Past Incidents
Dec 2, 2023
Resolved - We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login. We have since deployed a fix for those affected. This issue has now been resolved. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.
Dec 2, 09:46 PST
Identified - We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login.
Dec 2, 09:30 PST
Investigating - Our team is actively investigating an issue impacting some customers and clients, involving sessions ending on the web and mobile apps, forcing logouts and the inability to login. We apologize for any inconvenience. We'll keep you updated on our progress. Thank you for your patience!
Dec 2, 09:22 PST
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Resolved - Update at 10:35pm PST: ✅ All systems go! Trainerize is back online
Thank you for your patience as we worked to bring the platform back up. We appreciate your support and we sincerely apologize for any inconvenience this may have caused to you and clients using the app during the time. 🙏

Nov 29, 22:54 PST
Investigating - ⚠️ Trainerize is currently experiencing an unexpected outage. We apologize for the inconvenience and want you to know we are working hard to get things back online as fast as possible. We'll keep you posted on any status changes. Thanks for your patience.
Nov 29, 21:50 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

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Nov 25, 2023

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Nov 24, 2023

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Nov 23, 2023

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Nov 22, 2023

No incidents reported.

Nov 21, 2023

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Nov 20, 2023

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Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.