We have now resolved the issue regarding app delays and unresponsiveness, as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.
Posted Jan 25, 2024 - 09:25 PST
Monitoring
Our team has implemented a solution regarding the initial outage for some customers as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We will continue to monitor the the app's performance. If you are still running into any issues, please reach out to our support team. Apologies for any inconveniences, thank you for your understanding.
Posted Jan 25, 2024 - 08:27 PST
Identified
Our team is implementing a solution, and we are currently assessing the app's performance. We are investigating a few reports indicating performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We regret any inconvenience caused and assure you that we are actively working on resolving this issue. Thank you for your understanding!
Posted Jan 25, 2024 - 08:10 PST
Investigating
Our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app for certain customers. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.